Last Updated: October 4, 2026
At Kindra Home, we aim to make delivery information clear before you place an order and to keep you informed as your order moves through fulfillment and delivery.
Kindra Home is operated by:
Coregrid Ventures LLC
Trading as Kindra Home
30 N Gould St Ste N
Sheridan, WY 82801
United States
Email: support@kindrahome.com
Telephone: +1 858-544-2317
This Shipping Policy forms part of the terms applicable to purchases made through Kindra Home. Mandatory consumer rights available under applicable law are not limited by this policy.
1. Order Processing
Orders are generally prepared for shipment within 1–3 business days after successful payment authorization or confirmation.
Business days generally exclude Saturdays, Sundays, and applicable public holidays.
Processing may take longer where reasonably necessary because of circumstances such as:
- Unusually high order volumes;
- Payment or fraud-prevention review;
- Address or order-information issues;
- Public holidays;
- Temporary fulfillment constraints; or
- Other circumstances affecting order preparation.
If additional information is reasonably required to process your order, we may contact you using the contact information supplied at checkout.
Once an order has been dispatched and tracking information is available, we will normally send a shipping confirmation to the email address associated with the order.
2. Estimated Delivery
For eligible orders, our general standard delivery estimate is:
7–12 business days after dispatch, unless a different delivery estimate is clearly presented for your destination or order before purchase.
Delivery estimates are estimates rather than guaranteed delivery dates unless Kindra Home expressly states otherwise.
The processing period described above is separate from the estimated transit period.
Before placing an order, customers should review any destination-specific shipping information presented at checkout.
Actual transit times can be affected by matters such as carrier operations, customs processing, destination-country procedures, weather, public holidays, peak delivery periods, and other circumstances outside our reasonable control.
Where applicable law gives you rights because an agreed delivery date or period has not been met, those rights remain unaffected by this section.
3. Multiple Shipments
Depending on product availability and fulfillment arrangements, products from the same order may occasionally be dispatched separately.
If an order is divided into multiple shipments, you may receive more than one shipping confirmation or tracking number.
Unless clearly disclosed before purchase, splitting an order into multiple shipments will not result in additional shipping charges being imposed on you by Kindra Home.
4. Shipping Destinations
Kindra Home currently accepts orders for delivery within the United States only. We do not currently offer shipping to other countries.
Enter a complete United States delivery address at checkout. Available delivery options are shown before you place your order.
If we discover after ordering that we cannot lawfully or reasonably fulfill an order to the selected destination, we will contact you and provide any applicable cancellation or refund.
5. Shipping Costs
Standard shipping within the United States is free on all orders, with no minimum purchase required.
Select Free shipping at checkout. The shipping charge is $0.
The shipping amount charged by Kindra Home is the amount disclosed at checkout before you place the order.
We will not add undisclosed Kindra Home shipping charges after the order has been placed.
6. Taxes, VAT, Customs Duties, and Import Charges
Taxes and import treatment vary depending on the destination and the way an order is fulfilled.
Where Kindra Home is required to collect applicable sales tax, VAT, or another tax, the amount will be handled and disclosed in accordance with applicable law.
For destinations where additional customs duties, import taxes, brokerage charges, or similar government or carrier charges may arise and are not collected by Kindra Home at checkout, those amounts may be payable separately by the recipient.
Where applicable law requires the total price, taxes, delivery charges, or other mandatory costs to be disclosed before purchase, we will provide the required information before the order is placed.
If checkout expressly states that a particular tax or duty is included, Kindra Home will not separately charge that same amount again.
Customers may be required to provide information reasonably requested by customs authorities or carriers to complete lawful import procedures.
7. Order Tracking
When tracking is available, tracking information will normally be provided after dispatch.
Tracking information may take approximately 24–72 hours after shipment to begin showing carrier activity.
This activation period is an estimate and may vary by carrier.
International shipments may pass through more than one logistics provider. As a result, tracking may occasionally remain unchanged while a parcel is being transferred between carriers, processed through customs, or moved between logistics facilities.
A temporary absence of tracking updates does not necessarily mean that a shipment has been lost.
8. Shipping Delays
We make reasonable efforts to dispatch orders and meet delivery estimates communicated before purchase.
For U.S. orders subject to applicable FTC rules, we will comply with applicable requirements concerning advertised shipping times, delay notices, consent to delays, cancellations, and refunds. The FTC requires sellers to have a reasonable basis for promised shipping times and provides specific protections where shipment cannot occur as promised. Federal Trade Commission
For EU and UK consumer orders, mandatory rights concerning agreed delivery periods, late delivery, termination, and reimbursement continue to apply. EU guidance states that where no different delivery time has been agreed, goods should generally arrive within 30 days; UK law contains a comparable rule. European Union
Nothing in this policy requires you to waive a mandatory remedy available because of delayed or failed delivery.
9. Lost or Missing Shipments
If tracking shows that a parcel has not made meaningful progress for an unusually long period, or your applicable delivery estimate has passed, contact:
Please include your order number.
We will review the shipment and, where appropriate, investigate with the relevant fulfillment or delivery provider.
If an order is confirmed lost before risk has legally passed to you, we will provide an appropriate remedy, such as replacement or refund, subject to applicable law and product availability.
For EU consumers, where Kindra Home dispatches the goods, the risk of loss or damage generally remains with the trader until you or another person designated by you obtains physical possession, subject to the statutory carrier exception. EUR-Lex
UK consumer law provides a comparable rule. Legislation.gov.uk
10. Packages Marked as Delivered
If tracking indicates that your parcel was delivered but you cannot locate it, first check the delivery location, household members, reception or building-management areas, and any safe-location information provided by the carrier.
If the parcel remains missing, contact us promptly with your order number so that we can review the delivery information.
We will not automatically treat a carrier’s “delivered” scan as conclusive where applicable consumer law requires further responsibility from us.
Any responsibility for loss will be determined according to the circumstances and applicable law.
11. Incorrect or Incomplete Addresses
You are responsible for providing accurate and complete delivery information at checkout.
If you notice an error after ordering, contact us as soon as possible:
We will make reasonable efforts to correct an address before dispatch, but we cannot guarantee that an address can be changed after fulfillment has begun.
If an order cannot be delivered because the customer supplied an incorrect or materially incomplete address, reasonable additional costs resulting directly from that error may be the customer’s responsibility where permitted by law and properly disclosed.
Nothing in this section transfers responsibility to the customer for an error caused by Kindra Home or a service provider acting on our behalf.
12. Failed Delivery or Returned-to-Sender Packages
A shipment may be returned to us or to a fulfillment facility because of circumstances such as:
- An incorrect or incomplete address;
- Repeated unsuccessful delivery attempts;
- Failure to collect a parcel within the carrier’s collection period; or
- Refusal of delivery.
Where this occurs, contact us so that we can review the available options.
Depending on the circumstances and applicable law, redelivery costs may apply where the failed delivery resulted from information or actions attributable to the customer.
Statutory cancellation, refund, and consumer rights remain unaffected.
13. Damaged or Incorrect Deliveries
If your order arrives damaged, contains the wrong product, or is materially different from what you ordered, contact us promptly.
Email: support@kindrahome.com
Telephone: +1 858-544-2317
Where reasonably relevant, we may ask for:
- Your order number;
- A description of the problem; and
- Photographs of the product and packaging.
For remedies concerning damaged, defective, incorrect, or non-conforming goods, please review our:
Return & Refund Policy:
Return & Refund Policy
Any mandatory consumer rights apply independently of this Shipping Policy.
14. Changes to an Order
If you need to correct shipping information or request an order cancellation, contact us as soon as possible.
We may be unable to change an address, shipping option, or order after fulfillment has begun.
Requests to cancel an order are governed by our Return & Refund Policy and any mandatory statutory cancellation or withdrawal rights.
15. Contact Us
For shipping or delivery questions:
Kindra Home
Operated by Coregrid Ventures LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States
Email: support@kindrahome.com
Telephone: +1 858-544-2317
For order-related inquiries, please include your order number where available.
We aim to respond within 1–2 business days.
16. Changes to This Shipping Policy
We may update this Shipping Policy to reflect changes in our delivery network, shipping destinations, operational practices, or legal requirements.
The updated policy will display a revised Last Updated date.
For an existing order, changes made after the order was placed will not retroactively reduce mandatory consumer rights or materially alter shipping terms already agreed with you unless applicable law permits it.